Logo

| Support

  • Message Center

WELCOME TO OUR NEW SUPPORT CENTER!

Now it's easier to find exactly what you're looking for.

Plus, we've added more (and better) content about top searches.

Support
  1. PayMaker
  2. Payables
  3. Payment Management

Payment Management

  • Attach a document to an offline payment
  • Audit trails: Payment creation
  • Automatic void of failed and returned payments
  • Best Practices for Entering Vendors
  • Cancel a scheduled payment
  • Change payment type from "Offline"
  • Copy of a cashed check
  • Customize Payment Memo field
  • Deactivate/Delete a Vendor Credit
  • Editing a scheduled payment
  • Editing the Payment Account on a Bill
  • ePayment sent to the wrong Vendor
  • Export the Payments out page
  • Failed ePayments
  • How to void a payment
  • Non-Sufficient Funds (NSF) for a debit
  • Payments Out Overview
  • Reconciling offline payments when downloading bank feed into Accounting software
  • Returned Checks
  • Syncing check numbers to the accounting software
  • Unapplying a vendor credit
  • Viewing payment method
  • Voided payments sync
  • Voiding bill payments and what to expect
  • What vendors see for ePayments

Account Setup View all

  • What is PayMaker?
  • Enrolling in PayMaker
  • Adding a Bank Account
  • Adding a Bank Authorized User
  • Adding collaborators
  • Company Setup

Connecting with my Vendors View all

  • How do I make a payment with PayMaker?
  • How do I set up a new vendor?
  • How do I invite a vendor to be paid electronically?
  • Managing Vendors payment methods
  • How do I make payment through the Large Biller Network?
  • Best Practices for Entering Vendors

Making Payments View all

  • Paying bills
  • Making a payment without creating a bill
  • Payment timing
  • Combining or separating bill payments to the same vendor
  • Selecting a process date when scheduling a payment
  • Process Date vs. Arrives by Date

Bill Management View all

  • Enter a new bill
  • Editing an existing bill
  • Recurring bills
  • Approving and denying bills
  • Deleting a bill
  • Working with Purchase Orders

Getting Paid (Receivables) View all

  • How do I add a new customer?
  • How do I charge my customer once?
  • Setting up Auto Charge for your customer
  • Receivables timing
  • Sending a note to a customer
  • What your customer sees

Networking with Vendors and Customers View all

  • Setting up and using the Network
  • Searching for a business in the Bill.com Network
  • Sending a reminder for Network Invites
  • Invitation sent to a Vendor already using Bill.com
  • Network Icon
  • Disconnecting a Network Connection

Reporting View all

  • Reports Overview
  • 1099 filing
  • Bank Balance
  • To Do List

Import / Export View all

  • Best practices: Importing non-transaction records
  • Best practices: Importing transactions
  • Exporting records and transactions from Bill.com
  • Customizable export reports

QuickBooks Online View all

  • At a Glance: Syncing with QuickBooks Online
  • Sync Setup Guide for QuickBooks Online
  • FAQs for QuickBooks Online Sync
  • Notes and Known Limitations

Xero View all

  • Xero Sync - At a Glance
  • Xero Sync Setup Guide
  • Xero Sync - Best Practices
  • Xero Sync: FAQ

QuickBooks for Windows View all

  • Sync with QuickBooks for Windows
  • QuickBooks for Windows Sync Setup Guide
  • QuickBooks for Windows - Sync dashboard local setup installation
  • QuickBooks for Windows - Server or Hosting provider sync dashboard installation

NetSuite / Intacct View Intacct View NetSuite

  • At a Glance: Syncing with NetSuite
  • Sync Setup Guide for NetSuite
  • Best Practices for Syncing with NetSuite
  • Standard Sync Setup Guide for Intacct
  • Multi-Entity Sync Setup Guide for Intacct
  • Requirements for Intacct Settings
    Load more

    FAQ

    How do I make a payment without creating a bill? How do I pay a bill? How do I process items from the Inbox? How do I add a vendor? How do I apply vendor credits? How do I attach a document to an offline payment? How do I add another user? When will my payment arrive? Process Date vs. Arrives by Date How do I cancel a payment? When can I void a payment? How do I contact PayMaker Support?

    Can’t find your answer?

    Available Monday - Friday, 5am-6pm PT.

    Message Center
    Contact us
    • Quick navigation
      Home
    • Getting Started
    • Advanced Features
    • Syncing