Refund a customer

To refund a customer through PayMaker, set them up as a vendor and send them a payables payment.

  • If your customer has a Bill.com account, and your account is connected to theirs in the Bill.com Network, you can use the same Payment Network ID to connect on the Payables side
    • Find their Payment Network ID under the Details tab of their Customer record
  • If your customer does not have a Bill.com account:
    • Send them an invite so they can create an account and add their own bank account information
    • Send them a paper check