QuickBooks Online Sync Error : The following fields are missing in XXXX Customer/Vendor for QuickBooks Online

Why the Sync Error occurs

This error occurs when a customer or vendor in QuickBooks Online is missing a piece of information that is required in PayMaker to save the vendor or customer. The missing info will be indicated in the error, and will be one of the following:

  • Address Line 1
  • City
  • State
  • Zip Code
  • Country (if Multi-Currency is enabled in QuickBooks Online)

For compliance reasons, these pieces of information cannot be blank, so the sync will not allow these fields to sync over to PayMaker if they are blank.

How to Fix the Sync Error

In QuickBooks Online, add the missing piece of information to the vendor or customer record(s), as indicated by the sync error message, save, and sync again.