QuickBooks Online Sync Error: Vendor is used in unbilled charges in QBO

Why the Sync Error occurs

This error occurs when a vendor is deleted in PayMaker and the deletion is attempting to sync to QuickBooks Online, but the vendor is linked to active/unbilled billable charges in QuickBooks Online.

How to Fix the Sync Error

There are three options to resolve this issue:

  • Reactivate the vendor in PayMaker until the billable charges are complete in QuickBooks Online
  • Delete the billable charges in QuickBooks Online and sync again
  • If the deletion should not sync to QuickBooks Online, contact Customer Support to request that the error be cleared