QuickBooks Online Sync Error: Vendor Credit Ref # number is already being used in QBO

Why the Sync Error occurs

This error occurs when a vendor credit in PayMaker is attempting to sync to QuickBooks Online, but the reference number is already in use on a vendor credit in QuickBooks Online.

How to Fix the Sync Error

If the credit does not exist in QuickBooks Online

  1. Change the vendor credit reference number in PayMaker to a unique number
  2. Sync again

If the credit already exists in QuickBooks Online or if no duplicate number is found in QuickBooks Online

Contact Customer Support for assistance