QuickBooks Online Sync Error: Changes made don't match this vendor information in Bill.com network

Why the Sync Error occurs

This error occurs when a vendor is connected through the Bill.com network and updates were made to the information of the vendor contact in QuickBooks Online (QBO) that do not match what is in PayMaker.

How to Fix the Sync Error

There are two options to resolve this issue:

To sync the changes made in QBO to PayMaker

  1. Log in to PayMaker
  2. Click Vendors in the left navigation pane
  3. Click the vendor name
  4. Click __More actions
  5. Click Unlink
  6. Sync
    • Unlinking will switch the Vendor to the Check payment method, allowing the update to sync from QBO to PayMaker

To maintain the information as displayed in PayMaker

Update the vendor's contact information in QBO to match information in PayMaker, and sync.