QuickBooks Online Sync Error: Changes made don't match this vendor information in Bill.com network

Why the Sync Error occurs

This error occurs when a vendor is connected through the Bill.com network and updates were made to the information of the vendor contact in QuickBooks Online (QBO) that do not match what is in PayMaker.

How to Fix the Sync Error

There are two options to resolve this issue:

To maintain the changes made in QBO

  1. Log in to PayMaker
  2. Find the vendor
  3. Click the more options icon
  4. Click Unlink
    • Unlinking will switch the Vendor to the Check payment method, allowing the update to sync from QBO to PayMaker

To maintain the information as displayed in PayMaker

  1. Log in to QBO
  2. Update the contact information in QBO to match information in PayMaker