QuickBooks Online Sync Error: Another customer, vendor, employee, or donor is already using this name in QBO. Please use a different name or ensure that there are no duplicates in Bill.com

Why the Sync Error occurs

This error occurs when a contact (customer, vendor, or employee) is trying to sync to Quickbooks Online (QBO) from PayMaker, but a contact of the same name already exists in QBO. All contacts must have unique names in QBO, regardless of contact type.

How to Fix the Sync Error

  • Edit the name of the customer, vendor, or employee in PayMaker so it is different than the existing contacts in QBO, and sync.

    Note: We pay vendors using the Pay To field, so you can edit the vendor name field and it will not impact the payments.