QuickBooks for Windows Sync Error: Your login information has changed

Why the Sync Error occurs

This error occurs when there is a change to the token or login information for the user that set up the sync.

If the sync was set up by an online banking user using a token, and it has been deactivated, you will need to create a new token.

If a Collaborator in the Accountant role set up the sync, then updated their login information, the new credentials need to be updated in the Sync Dashboard.

How to Fix the Sync Error

To create a new token

  1. Click Settings
  2. Under Sync, click Tokens
  3. Click New
  4. Name will auto-populate (this is a one-time use object)
  5. Click Save. The token will be generated (also a one time use object)
  6. Write down or copy & paste this token, before navigating away from this page, as it is only shared one time
  7. On the Sync Dashboard:
    • Email = Username
    • Password = Token
  8. Click Next
  9. Select the PayMaker account name to sync
  10. Click Finish

To update the collaborators login credentials

  1. Open the Bill.com Sync Dashboard
  2. Select Sync profile
  3. Click Edit
  4. On Where's your QuickBooks Company File page of the Profile Editor, click Next
  5. On Enter your Bill.com user name and password page of the Profile Editor, update the information
  6. Click Next
  7. Select the PayMaker account name to sync
  8. Click Finish