Oracle NetSuite Sync Error: COULD_NOT_APPLY: Could not apply XXXX. It may not yet be synced, or it may have been applied by another payment.

Why the Sync Error occurs

This error occurs when a payment is unable to sync to Oracle NetSuite because a payment already exists for the associated bill.

How to Fix the Sync Error

Verify that the bill is marked as Paid in Oracle NetSuite. To find the bill:

  1. From the Sync Status page, click the Payment Confirmation number in the sync error
    • The bill(s) will be listed on the payment information page
  2. Locate the bill(s) in Oracle NetSuite to confirm that they are marked as Paid
  3. Contact Customer Support to request that the payment be marked not to sync