Intacct Sync Error: Periods are closed. Your transaction date (XX/XX/XXXX) is within a period that's been closed.

Why the Sync Error occurs

This error occurs when the sync is attempting to post a transaction to a closed period in Intacct.

How to Fix the Sync Error

There are two possible solutions, but only the first one is recommended:

Update in PayMaker

  • Edit the Invoice Date (or GL Posting Date) of the transaction so that the date is in the current accounting period in Intacct and sync

Not Recommended: Update in Intacct

  • Open the period that includes the date of the transaction and sync again

Note: another cause may be a missing or incorrect close date in PayMaker. If syncing with Intacct at the top level, you must set the closed books date in Bill.com manually to avoid sync errors. If this is the case update the close date in PayMaker manually, and sync

## Things to know

  • If you choose to open the accounting period in Intacct and the error still occurs when the period in Intacct has been opened, the bill may still error due to there being no update to the bill since the original error. In this case, make a small edit on the bill in PayMaker (description, invoice number, etc.), save, and sync.