iOS Mobile App for Collaborators: Password and signing in

When you sign into the Bill.com mobile app for the first time, you will are able to set a special login PIN after entering your PayMaker password. For security reasons, your PIN will be disabled if you change your password. You'll need to take a few steps to get back into the Bill.com mobile app.

After changing your password

  1. Uninstall the Bill.com mobile app from your Apple device
  2. Reinstall the app from the iTunes App Store on your Apple device
  3. Sign in to the app with your new PayMaker password
  4. Set a new 4-digit PIN

Things to know

  • Your User profile needs to be activated before you can sign into the mobile app
  • To activate your user profile, find the email titled "You've been invited by < Administrator name > to collaborate in PayMaker" sent to the email address that will be used to sign in
  • If you can't locate the email:
    • Check spam and filters for an email from notificationonly@hq.bill.com
    • Click Reset your password on the sign in screen and check your email inbox for "Create a new Bill.com password" email to create a password