Contact Support securely using the Message Center

Your security is important to us! Like banks and other financial institutions, we strive to ensure the security of communications with our customers.

Why are messages sent to the Message Center and not an email address?

The Message Center is the most reliable, secure way for you to receive messages from PayMaker Support. Messages are accessed through your PayMaker account, ensuring that any information sent to you cannot be viewed by anyone else.

Reviewing a previous request

Past tickets are available to view in the Message Center for 7 months.

To review previous support requests, follow these steps:

  1. Log in to the PayMaker account associated with the ticket
  2. Click Support in the left navigation pane
  3. In the Support Center, click Message Center
  4. Click the Ticket ID or the subject line of the corresponding ticket

To reply, enter comments or questions in the open text field and click Submit.

Submitting a new request

To submit a new request, log in to your PayMaker account and click Support. In the Support Center, scroll to the bottom of the page and click Contact Us.

Things to know

  • In the Message Center, tickets are visible only to the User who submitted the request, available only when the User is logged in to the PayMaker account of the company associated with the ticket.
  • If you have an accountant's console, you can see all tickets across clients if you login to the console then access the Message Center.
    • If you login to a client account them access the Message Center, you can only see the tickets for that specific client
  • If you change your login email address, your past tickets will also update to your new login