QuickBooks Online Sync Error: The amount cannot be updated on the Bill because of the current approval mode set

Why the Sync Error occurs

This error occurs when an approval policy in PayMaker prevents a bill update trying to sync over from QuickBooks Online.

How to Fix the Sync Error

This error has three possible resolutions, depending on the preferred workflow:

To allow edits to sync from QBO

  1. Log in to PayMaker
  2. Click Settings
  3. Click Bill Approvals
  4. Click Edit
  5. Click Changes can be made to bills even after they are approved.
  6. Click Save
  7. Return to the Sync Status page
  8. Click Fix to the left of the sync error
  9. Click Next
  10. Sync again

To clear the error without changing settings in PayMaker

  1. Click Fix to the left of the sync error
  2. Click Next
  3. Sync again

To make changes in QBO without affecting PayMaker data

Contact Customer Support to request 1-way sync for transactions.