QuickBooks Online Sync Error: Customer has a non-zero balance in QBO

Why the Sync Error occurs

This error occurs when a customer is deleted in PayMaker and the deletion is attempting to sync to QuickBooks Online (QBO), but the Customer has an open/non-zero balance in QBO.

How to Fix the Sync Error

There are three options to resolve this issue:

  • Reactivate the customer in PayMaker until the customer has a non-zero balance in QBO
  • Delete the customer's invoice(s) in QBO and sync again so the customer deletion syncs to QBO
  • If you do not want the deletion to sync to QBO, contact Customer Support to request to clear the error