QuickBooks Online Sync Error: Business Validation Errors: This vendor cannot be deleted because it is used on a recurring template or scheduled liability payment in QBO; This customer cannot be deleted because it is used on a recurring template...

Why the Sync Error occurs

This error occurs when a vendor/customer/account is deleted in PayMaker and the deletion(s) is attempting to sync to QuickBooks Online (QBO), but the vendor/customer/account has one or more recurring bills/invoices in QBO or has one or more currently scheduled payments.

How to Fix the Sync Error

To resolve this sync error, follow these steps:

  1. Delete the recurring template in QBO
    • Alternatively, void the pending payment(s) for the vendor/customer/account in QBO
  2. Sync again