QuickBooks Online Sync Error: Business Validation Error: This transaction is matched to a downloaded transaction. If you want to change the account, you need to unmatch the transaction first.

Why the Sync Error occurs

This error occurs when a voided or updated payment in PayMaker is trying to sync to QuickBooks Online (QBO), but the payment is downloaded and matched to a register in that is different from the payment account on the payment in PayMaker.

How to Fix the Sync Error

There are three ways to fix this error. Select the one that works best for your workflow.

Unmatch the payment in QBO

To unmatch the payment in QBO, please see the QBO support article. Once unmatched, sync again.

Edit the payment account in {{%productname%} to match QBO

This option only applies if the payment is an offline payment, and the it has not been voided.

To edit the payment account in {{%productname%}:

  1. Click Payments out in the left navigation menu
  2. Click the Payment Confirmation Number
  3. Click edit
  4. Edit the Payment Account to match the account register the payment was downloaded to in QBO
  5. Click Save
  6. Sync again

Manually update QBO

Update or void the payment as needed in QBO, then contact Customer Support to clear the sync error.