QuickBooks for Windows Sync Error: The bill payment XX cannot be synced because the corresponding bill cannot be found in QuickBooks or a payment has already been recorded for this bill in QuickBooks

Why the Sync Error occurs

This error occurs when a payment is trying to sync from PayMaker to QuickBooks for Windows, but the bill has a payment already applied in QuickBooks (status "Paid"), or when the sync cannot locate the bill in QuickBooks.

How to Fix the Sync Error

Payment was recorded manually

Delete the manually recorded payment on the bill in QuickBooks. This will allow the payment record from PayMaker to sync to QuickBooks in the next sync. If you cannot delete the payment, contact Customer Support by clicking Contact us at the top of this page to clear the error

Bill no longer exists in QuickBooks

  1. Login to PayMaker
  2. Click Settings
  3. Click Status under Sync
  4. Choose the option Have PayMaker recreate the bill in QB on the sync error
  5. Click Next
  6. Sync again

If you do not see the option to recreate the bill, contact Customer Support by clicking Contact us at the top of this page to get the bill resynced, or the error cleared.