QuickBooks for Windows Sync Error: The bill payment XX cannot be synced because the corresponding bill cannot be found in QuickBooks or a payment has already been recorded for this bill in QuickBooks

Why the Sync Error occurs

This error occurs when the bill has a payment applied manually in the accounting software (status "Paid") or when the bill can no longer be found.

How to Fix the Sync Error

Payment was recorded manually Delete the manually recorded payment in QuickBooks. This will allow the payment record from PayMaker to sync to QuickBooks in a subsequent sync. If the bill cannot be deleted from QuickBooks manually, contact Customer Support to request that the payment be marked not to sync.

Bill no longer exists in QuickBooks

  1. Login to PayMaker
  2. Click Settings
  3. Click Status under Sync
  4. Choose the option Have PayMaker recreate the bill in QB on the sync error
  5. Click Next
  6. Sync again