Updating or inactivating a vendor's bank information

If you manage your vendor's bank account for ePayments in their vendor record, you can edit or remove the account as needed. Vendor bank accounts cannot be completely deleted for auditing purposes.

If you are linked to your vendor's PayMaker account for ePayments, they manage their payment bank information in their side. Your vendor will need to login to their account and update their bank information themselves.

Jump to:


Editing a vendor bank account

  1. Click Vendors in the left navigation menu

  2. Click the vendor name

  3. Click More Actions

  4. Click Edit Vendor

  5. Click Edit bank in the Vendor Bank Info section

  6. Enter the new bank account info

    • We strongly recommend verbally confirming the new bank information with your vendor, as Business Email Compromise (BEC) is a rising threat
  7. Click Save

The bank account immediately shows as verified and you can schedule payments, in 1-2 business days, and a test deposit of $0.01 (a penny) will be sent to your vendor's bank account to confirm it is able to receive payments (this will not be debited back). If the test deposit is not successful, we will invalidate the bank account and send email notification to let you know, and let you know if any payments failed. You will need to enter a new bank account for the vendor if you want to send ePayments as well as void and reissue any failed payments. Until a new bank account is provided, the payment method will default back to check.

Inactivating a vendor bank account

  1. Click Vendors in the left navigation menu
  2. Click the vendor name
  3. Click More Actions
  4. Click Edit Vendor
  5. Click Remove bank in the Vendor Bank Info section
  6. Click Remove bank account
  7. Click Save

What to do when your vendor contact changes

If your vendor contact changes on a connected vendor and you need to change their information, there are a couple options.

Option 1 - keep existing vendor account

If the past vendor contact can login:

  1. Have the old contact login and add the new contact as an Admin user
  2. Have the new contact login and delete the user profile for the old contact
  3. The new contact can then add a new bank account if needed, and you can continue sending ePayments

This method is ideal as the new contact will have access to the historical invoice and payment information in the existing account.

Option 2 - disconnect from the old vendor account, invite the new vendor

If the old vendor contact is not able to login and add the new contact as a user to the existing account:

  1. Disconnect from the old vendor contact's account in the vendor record in your account
  2. Update the vendor info in your account as needed (email, pay to, etc.)
  3. Send a new invitation to the new vendor contact
  4. The new contact will create their own account and add a bank to receive payment

With this method, the new vendor contact will only see payment and invoice information going forward, and cannot access historical info.

Please see the related articles at the bottom of this page to help with adding users, updating bank, disconnecting from a vendor, etc.


Things to know

  • The instructions above apply to bank information you added to the vendor record manually
  • If your vendor uses PayMaker or Bill.com to receive payments and is linked in the network, they'll need to update their bank account information themselves