Non-Sufficient Funds (NSF) for a debit

If you believe a debit from PayMaker may fail due to non-sufficient funds (NSF), it is best to immediately contact Customer Support. We can evaluate the scenario and advise on the best course of action.

If a payment (or multiple payments) has been scheduled which has not yet processed and there is a chance of an NSF:

Cancelling the payment

It's possible to cancel the payment before 2:00 PM PT on the banking day before the process date.

Cancel the payment by following these steps:

  1. In the left navigation pane, click Payments out
  2. Click Cancel payment in the Action column on the line of the payment you'd like to cancel

Voiding the payment

After 2:00 PM PT on the banking day before the process date, the payment cannot be canceled since the processing has started. PayMaker will attempt to debit the bank account. After midnight (once processing completes), the payment can be voided and credited back to your bank account by following the steps below - however, the initial debit attempt will still take place.

Void the payment by following these steps:

  1. In the left navigation pane, click Payments out
  2. Click Void in the Action column on the line of the payment you'd like to cancel

Things to know

  • If the payment is processing today or has already processed, PayMaker cannot stop the debit to your bank account
  • If there are non-sufficient funds in your bank account and PayMaker is unable to successfully debit the account, we will send an email within 1-2 banking days from the process date
  • This email will include instructions on how to wire the funds to PayMaker to cover the payment to prevent the payment from being voided
  • If the payment is issued by check, the check may have already been issued
  • It is your responsibility to contact the vendor regarding the voided check