Void an outgoing payment

You can void a check payment after the process date, before your vendor cashes it.

You can void an ePayment after the process date, before it is disbursed to the vendor.

If you are going to reissue a voided payment, be sure to make any necessary changes to the vendor, such as pay to, address, email address, etc. before reissuing.

You must be logged in to the desktop website to void payments, you cannot void payments in the mobile app.


Void payments from the Payments Out list

  1. Click Payments Out in the left navigation menu
  2. On the same line item as the payment, under the Actions column, click Void
  3. Select to Remit or Reissue
    • Remit - the funds will be returned to the originating bank account
    • Reissue - a new check using the same funds will be sent to the vendor
  4. Enter a reason for the void
  5. Click Submit Request

Void a payment from the payment confirmation screen

  1. Click Payments Out in the left navigation menu
  2. Click Payment confirmation #
  3. Click Void payment
  4. Select to Remit or Reissue
    • Remit - the funds will be returned to the originating bank account
    • Reissue - a new check using the same funds will be sent to the vendor
  5. Enter a reason for the void
  6. Click Submit Request