NetSuite Sync Error: Sync didn't finish successfully! Your login credentials are invalid/expired

Why the Sync Error occurs

There are several possible causes for this error message:

  • The user credentials being used to connect the sync are incorrect or have expired
  • The Netsuite Account is a OneWorld/multi-subsidiary account and the user is not entering the subsidiary ID in PayMaker when setting up the sync
  • The user credentials being used to connect the sync do not belong to a NetSuite native Administrator
    • NOTE: Not even a "full access" user will be allowed to connect the sync. A native NetSuite admin's login credentials must be used.
  • The account has Two-Factor Authentication (2FA) or Token-Based Authentication (TBA) enabled in NetSuite
    • Two-Factor Authentication is not supported by the sync integration

How to Fix the Sync Error

The solution for this error varies based on the underlying cause.

Incorrect/expired login credentials To update your login credentials in PayMaker, follow these steps:

  1. Click Settings
  2. Under Sync, click Setup
  3. Click Disconnect
  4. Select Yes to confirm the disconnection
  5. Click Settings
  6. Under Sync, click Setup
  7. Click Connect
  8. Re-enter the login credentials
    • Be sure to include the subsidiary ID, if applicable
  9. Click Save
    • This will initiate a sync in PayMaker

Non-admin login credentials Update the sync login credentials to a NetSuite Administrator's in PayMaker:

  1. Click Settings
  2. Under Sync, click Setup
  3. Click Disconnect
  4. Click Yes to confirm the disconnection
  5. Click the Sync Icon and click Setup
  6. Click Connect
  7. Re-enter the NetSuite Administrator's login credentials
  8. Click Save
    • This will initiate a sync in PayMaker

Two-Factor Authentication/Token-Based Authentication Disable 2FA/TBA for the native NetSuite Administrator role in NetSuite:

  1. Go to Setup > Users/Roles > Two-Factor Authentication Roles
  2. For the Administrator role, select Not required in the Two-Factor Authentication Required drop down menu
  3. Click Submit