NetSuite Sync Error: DEPENDENCY_NOT_SYNCED: {"entity":"xxxx","id":"xxxx"}

Why the Sync Error occurs

This error occurs when something listed on a transaction (vendor, account, etc.) is not correctly connected between PayMaker and NetSuite.

How to Fix the Sync Error

This error has a few possible solutions, depending on the object causing the error.

  1. From the Sync Status page, locate the error
    • The entity listed in the error will let you know what kind of object is causing the error: vendor, bill, department, etc.
  2. The ID listed in the error is either the PayMaker Object ID, or the NetSuite Internal ID.
    • For PayMaker Object ID (a long string of letters and numbers)
      1. Copy the listed ID
      2. Paste the ID into the search field in PayMaker and hit enter
      3. The object will be displayed
    • For NetSuite Internal ID (a short string of numbers)
      1. Copy the listed ID
      2. In NetSuite, pull up a similar object to the one that isn't syncing
        • Ex: If a vendor is the object causing the sync error, open up any other vendor in NetSuite
      3. Paste the NetSuite Internal ID you copied in step 1, into the URL of the object you just opened, after id=
        • Ex: https://system.na1.netsuite.com/app/common/entity/vendor.nl?id=1305, replace 1305 with the ID that was copied
      4. Click Enter, this will open the object that is causing the sync error

If the object appears in both NetSuite and PayMaker, contact Customer Support for assistance clearing the error.