Sage Intacct Sync Error: Line 1: The vendor dimension you selected -- 'vendor ID' -- is not related to your header-level Vendor Id dimension.
Why the Sync Error occurs
This error occurs when a vendor associated with a paid, previously-synced bill is changed, usually due to a merge. Sage Intacct does not allow changes made to paid bills to sync from PayMaker.
How to Fix the Sync Error
There are several options to solve this error, depending on your workflow:
Update the bill manually in Sage Intacct and clear the sync error in PayMaker:
- Click Fix next to the sync error
- Select __I've updated this bill in Intacct; remove this error and sync future updates __
- Click Next
If you need the bill to display under the new vendor record in Sage Intacct:
- In Sage Intacct, void the payment and delete the bill
- Contact Customer Support to request that they re-sync both transactions from PayMaker