Sage Intacct Sync Error: Sage Intacct does not allow us to update this bill

Why the Sync Error occurs

This error occurs when Sage Intacct will not allow an update to a bill to sync from PayMaker. The bill might be in a closed period or has already been marked as Paid in Sage Intacct.

How to Fix the Sync Error

To resolve this error, first update the bill manually in Sage Intacct. Once the bill is updated in Sage Intacct, proceed with updates in PayMaker:

  1. Log in to PayMaker
  2. Click Settings
  3. Under Sync, click Status
  4. Click Fix next to the sync error
  5. Select Don't sync this change. I have manually updated in Intacct any changes made to this bill/payment in PayMaker.
  6. Click Next
  7. Sync again